Privacy Policy

Last Updated: June 29, 2026

Welcome to StudentExchange Indonesia (“StudentExchange”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, services, applications, and any related platforms operated by StudentExchange Indonesia.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you register, submit applications, contact us, or use our services, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Nationality
  • Gender (optional)
  • Educational Institution
  • Student ID (if applicable)
  • Passport Information (only when required for international programs)
  • Resume/CV
  • Academic Documents
  • Certificates
  • Language Test Results
  • Emergency Contact Information

B. Account Information

When creating an account, we may collect:

  • Username
  • Password (encrypted)
  • Profile Photo
  • Account Preferences

C. Technical Information

When visiting our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date and Time of Visit
  • Referral URL
  • Cookies
  • Session Data

D. Payment Information

If you purchase services or program fees, payment information may be processed by trusted third-party payment providers.

We do not store complete debit or credit card information on our servers.

2. How We Use Your Information

We use your personal information to:

  • Create and manage your account
  • Process applications for exchange programs
  • Match students with universities or partner organizations
  • Verify your identity
  • Process payments
  • Respond to inquiries
  • Provide customer support
  • Improve our website and services
  • Send important notifications
  • Send newsletters and promotional materials (only with your consent)
  • Prevent fraud and unauthorized access
  • Comply with legal obligations

3. Program Applications

When applying for a scholarship, internship, exchange, volunteer, or study abroad program, your application information may be shared with:

  • Universities
  • Educational Institutions
  • Government Agencies
  • Embassy Partners
  • Scholarship Providers
  • Internship Companies
  • StudentExchange Official Partners

Your information will only be shared for purposes directly related to your application.

4. Cookies

We use cookies and similar technologies to:

  • Remember login sessions
  • Improve website performance
  • Analyze website traffic
  • Personalize user experience
  • Measure marketing effectiveness

You can disable cookies through your browser settings, although some features may not function properly.

5. Marketing Communications

With your permission, we may send:

  • Program Updates
  • Scholarship Opportunities
  • Exchange Programs
  • Internship Opportunities
  • Promotions
  • Events
  • Newsletters

You may unsubscribe at any time by clicking the unsubscribe link or contacting us.

6. Sharing Information

We do not sell your personal information.

We may share your information with:

  • Universities
  • Educational Partners
  • Government Authorities
  • Visa Processing Partners
  • Payment Providers
  • IT Service Providers
  • Legal Authorities when required by law

All third parties are expected to maintain the confidentiality and security of your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL Encryption
  • Secure Servers
  • Firewall Protection
  • Password Encryption
  • Access Controls
  • Regular Security Monitoring

While we strive to protect your information, no method of transmission over the Internet is completely secure.

8. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

When no longer required, your personal information will be securely deleted or anonymized.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your profile
  • Request deletion of your account
  • Withdraw consent
  • Restrict processing
  • Object to certain processing activities
  • Request data portability

To exercise these rights, please contact us using the information below.

10. Children’s Privacy

Our services are intended for students aged 16 years or older.

If you are under the legal age in your jurisdiction, parental or guardian consent may be required before using certain services.

11. International Data Transfers

Because StudentExchange works with international universities and organizations, your personal information may be transferred and processed outside Indonesia.

We take reasonable measures to ensure your information remains protected according to applicable privacy laws.

12. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

13. Legal Compliance

We may disclose your personal information when required to:

  • Comply with applicable laws
  • Respond to lawful requests from authorities
  • Protect our legal rights
  • Prevent fraud
  • Protect the safety of users and partners

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

StudentExchange Indonesia

Website:
https://studentexchange.id

Email:
support@studentexchange.id

For general inquiries, please use the contact form available on our website.

Consent

By accessing, registering, or using StudentExchange Indonesia, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Additional recommendations

Since StudentExchange Indonesia handles student applications and international mobility, I also recommend adding these sections for stronger legal compliance and user trust:

  • Data Protection & Indonesian PDP Law (Law No. 27 of 2022) compliance statement.
  • GDPR Compliance notice for users from the European Economic Area (EEA).
  • CCPA/CPRA disclosure if you expect users from California.
  • Data Processing Agreement (DPA) for partner universities and organizations.
  • Cookie Policy as a separate page.
  • Terms & Conditions and Refund Policy pages linked in the website footer.

These additions will make the privacy documentation more comprehensive and aligned with international best practices for an education platform.